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I always feel very confident that the technicians at Auto Scandia will take care of the issue and give me an honest reasonable estimate without unnecessary add-ons. They are very professional, competent and extremely polite.
It’s so easy to get in on the As schedule for a regular/periodic servicing. That was the case this time. One day lag time, work done before noon for quick pick up, reasonable cost, work done right.
Professional, honest, knowledgeable and discusses repairs. I have taken my BMW to AutoScandia for years and wouldn't trust anyone else. They always tell me what is required and what is optional and possible outcomes if I don't make the repair. They have never pressured me. I can't say enough good things about AutoScandia.
Wish I could give more than 5 stars! I discovered a flat tire after returning from vacation and panicked after several other mechanics turned us away, either due to using the car’s included tire sealant kit, or because they weren’t open for several days because of the New Year’s holiday. The professionals at AutoScandia got us in quickly on New Year’s Eve and plugged our tire for no charge. I was dumbstruck to see an expression of kindness like this. We will bring our Polestar and Volvo back here for life! Thank you!!!
Quickly diagnosed the issue and repaired the engine on my BMW X3.
Another great experience with AutoScandia. Was easy to schedule service and it was completed professionally and quickly. Highly recommend their work.
The work was well planned ahead of bringing the car in, and I was comfortable with and had trust in the additional recommended repairs determined once in the shop. Dan was great in explaining the work before and after the service.
I have taken two old Volvo's to AutoScandia for years, and now I bring my wife's Lexus there as well. AutoScandia has expanded their service line, and always delivers quality work.
I have come to expect excellent service from the team at Autoscandia and they never disappoint.
Quick, efficient, fair price... I have an unusual European Car (Smart) and the technicians were well versed in it. AutoScandia solved what would have been a costly trip to a Mercedes Dealer Shop for better service at a fraction of the cost!
Autoscandia is top of line as far as I am concerned. The Mercedes Benz tech is excellent. They found and repaired my electrical problems in my 2009 ML350 after thorough and knowledgable examinations. Recommend highly!
Another job well done! Finished much faster and less expensively than anticipated on my end. My old, but much loved, Jetta is back on the road. Thank you!
I had the check engine light and some road noise appear on my vehicle. I read the error code with a buddy's code reader and needed to replace the thermostat. I called up Autoscandia and although it was a few days before I could bring my car in (they are understandably very popular). I dropped off my car the Wednesday before Thanksgiving and they had it back to me by the next Tuesday. Best experience I have had with a mechanic in the area
Great communication about service and options. Fast, efficient, super helpful!
As a customer of AutoScandia for many years, I LOVE THEM! From the front office to the talented mechanics, as well as the owner, Mark, there's no better or knowledgeable group.
Always a great experience. Knowledgeable, courteous, and excellent service. Highly recommend!
I originally took my volvo to a volvo dealership. They did not solve my problem, and not only that, they couldn't get my car back in until 5 days later. I contacted autoscandia, and spoke with their volvo specialist Jean. He said they could fit my car into their busy schedule right away, and that it would be diagnosed & repaired by the following day. After explaining to Jean how important it is to get the car back asap (my family's only vehicle), he went above and beyond and accomplished everything and had our car back to us SAME DAY. This five stars is for Jean. My family appreciates your hard work.
AutoScandia are a top notch repair shop for all you Mercedes Benz owners!!! They were able to diagnose and collaborate with Mercedes corporate parts dept to handle an electronic issue with our 2009 ML350 touch shift transmission. They discovered the issue and were able to repair and replace the parts through careful investigation and test and checking different paths. Great job!!! Very thorough and I appreciate their affordable costs.
Prompt service for checking of winterized systems. Easy to make appointment, simplified sign in process, and review completed in about and hour. Checking service was covered by mail card from AutoScandia. I am a long term customer on fourth car.
For over 30+ years, I have trusted every single one of these incredibly professional, kind, and trustworthy people with my very life. What more of a review do you need?
I’ve been taking my cars to Auto Scandia for more than 20 years. These guys always do a great job.
Friendly, honest and professional. Price is fair and they are very open and transparent.
Great customer service! Really appreciate the explanation and help with troubleshooting my vehicle. I will be back for routine maintenance
We were AutoScandia customers over 20 years ago when we were back from overseas and had a Saab. The service we received then was excellent and enabled us to keep driving the Saab despite its many electrical problems We just brought our RAV-4 to AutoScandia for servicing and found that they were just as reliable and fair as in the past. The "10" rating is totally accurate!
I arrived right as they opened, I had an appointment and my car was the first back there. It was finished way faster than I expected and in 1/2 the price the dealer quoted me for the same service. Great as usual.
I was especially pleased that the technician who serviced our car advised that we did not need to replace the rotors and that we did not need the more expensive 120000 mile service.
No surprises. Delivered on time. What more can you ask?
Always professional. I trust Auto Scandia to perform needed work. Great customer service.
I’m new to the area, so I searched high and low online to find the best mechanic in NoVA, and AutoScandia kept coming up, so I saw the reviews on Google and decided to give them a call. Considering how great the reviews were, I was nervous that I wouldn’t be able to get any work done for a few weeks at least. After I called and they told me to come on by that day for emissions and an inspection (they said they were first come first serve), they checked it out for a few hours and let me know what I needed done to my car to pass inspection and asked me to come in the very next week! During that time, I compiled a relatively lengthy list (sorry guys!) of things I have been wanting done for a bit. They gladly accepted my car and within less than 2 days, I had it back! The work they did is absolutely incredible. To me, it *was* a tad pricey, but I also completely understand this area is dramatically different in terms of population and demand compared to the area I had previously lived. Not to mention, after taking a look at my list and talking to me for a bit, they repeatedly gave me multiple options outside of their shop for work to save money, and I did still choose to have them do everything there. I’m a 22 year old female who just drives a car to get places and I always fear being taken advantage of when it comes to car-related expenses, so their consistent reassurance that certain work could be cheaper if I waited, did something different, chose not to pursue work being done, and/or went somewhere else was absolutely the highlight of this experience. I’ll definitely be using AutoScandia for regular work and recommending it to anyone who asks where to go.
I was pleased at the respect towards a customer, the speed and cost of service. More, in talking with with fellow customers I heard their praise for your company. Keep up the good work, from the technicians to the office personnel.
Excellent technical and customer service. They genuinely care.
They are always polite and professional.
They did my oil change ahead of time, had everything ready, and it cost a little less than expected.
AutoScandia provides exceptional service and is truly 100% responsible for keeping my car running...no small task as it is more or less an antique! Everyone I've encountered has been extremely knowledgeable, helpful and courteous. I will not go anywhere else.
High quality automotive shop. Have worked on '69 VW and '07 FJ.
Great work, as usual. Gene and his VW techs keep my twelve year old Jetta running like a new car. Gene knows all when it comes to these cars, and always takes the time to talk me through any repair or offer great advice to save money and do what is best and sensible with the vehicle.
Everyone was so nice and communicative. Did a great job fixing an old car, for a fair price. 10/10
Exceptional service every time. Trustworthy and reliable.
I always trust the team at Auto Scandia to be courteous, diligent, and professional with respect to servicing my vehicles. I am a long time customer and will remain so for a long time as they always treat me right!
The team here is knowledgeable, trustworthy, and helpful. I bring all of my vehicles to them for service and repairs, foreign and domestic. I even trust their referrals for the types of auto service that they don't handle. My only complaint is that apparently the word has gotten out. Now, when I call, service appointments can be over a week out.
Came in for a state inspection. The technician came around and got my car. Work was done quickly. Very satisfied with the staff and service.
Great service, friendly staff, no surprises. Always done right the first time.
Always appreciate your thorough work and useful explanations about what is happening in terms I can understand!
Auto Scandia has always been professional and helpful when I need their assistance. I've used Auto Scandia for more than 20 yrs and they've been "spot on", so to speak in handling auto mechanic situations.
Went to have an alignment done today. Steering wheel wobble at 55MPH. Paul came out to understand what was going on and suggested it was a tire balancing issue. He took car for a test drive, came back, balanced tires, went back out and everything is perfect now. This was an 1981 BMW 320i..... I am so happy I found these guys. Thanks Paul!
Dave and his colleagues have done an exceptional job of resolving what turned out to be a software issue with our Volvo S80. They explored all potential underlying causes of the problem and painstakingly tested prospective solutions over an extended period. In the end, Volvo acknowledged their software application was faulty, replacing it at no charge. Our thanks for the persistence, determination, and devotion to quality service exemplified by Dave and his team.
Excellent care and service and overall best value for car care!! Especially experienced with post warranty repairs on many cars makes and brands. This was my first visit and it will not be my last!!
Professional, expert service for affordable pricing. Usually BMW would just “fix” my vehicle and give it back to me with a hefty bill without consulting me first. Dan at AutoScandia diagnosed my vehicle and then called me with a plan of attack and different price options. They gained a lifelong customer in me.
The same courteous, efficient and professional service we have experienced with every visit for over 25 years.
Another experience that delivered excellent and trusted service. Extra effort by Lucas to sort out some concerning front end noise was really appreciated. Grateful for the attention to detail and integrity.
Always outstanding service--prompt, specific, and very reasonably priced. I have been using them for years, and they have never failed to deliver and to exceed expectations.
I have a 14 year old Volvo that is still running great, but needs parts replaced as they wear out. Every time something comes up, I can call in and get the true feedback on cost and repairs and timely update for the repairs. Everyone at Autoscandia always goes above and beyond to help.
Glen is fantastic at customer service. His knowledge of cars is impressive and he is always kind, helpful and super friendly. The front desk staff is always efficient, polite and friendly. It is great to know that I will be treated well when I walk in the door.
AutoScandia won't take you to the cleaners. They do a great job and are straightforward and honest. They won't try to sell you something you don't need.
This was the best car service experience I’ve had in a long time! Everyone was welcoming and courteous. All of my concerns were addressed and I feel that the estimate of charges was fair. I will definitely bring my vehicle back for future services!!
Long time customer: excellent, professional service. If your vehicle needs sometime, they will tell you. If it doesn’t need something, they will tell you that also. Thanks to AutoScandia our 2009 Saab is in excellent condition. I would recommend them to everyone.
Professional friendly service. More knowledgeable than the dealer.
Outstanding problem-solving attitude
Auto Scandia is honest & fair!! Highly recommend them!
Always good customer service, friendly and professional.
LOVE these guys! Took my car in today for brake work and a roadworthy check before a long road trip. The actual cost came in at LESS than the initial estimate but, more importantly, I'm now 100% confident that my car is safe for a long drive, can't thank them enough. ALL of them are so courteous, professional and friendly, they're a pleasure to deal with. And if you need to wait, there's a very nice waiting area...wifi available, coffee station , etc. I think they're absolutely trustworthy and honest, so grateful for them. Thank you, Auto Scandia!!
Very quick to do service and were up front with me about problems with my Volvo. Only stated the facts and never tried upsell a service.
AutoScandia is excellent to deal with and a lot more reasonable than going to the local Audi, BMW or MB dealers. They maintain a good communications channel and finish the work when they said that would. They recommend services you may need down the road, such as tires, etc. but don't push their stock inventory off on you. It may not be as fancy a waiting room as the coffee bar at the MB dealers, but it is pretty darn nice.
My 26 year old volvo 940 was treated with respect and I was given the most professional treatment by everyone at the service desk. Wonderful timely responce from the technician.(Paul). This 300,000 mile Volvo can now go another 100,000 miles or more.
They helped me out on a whim, even though they are among the busiest repair shops I’ve ever seen. I brought a Mercedes 190E driveshaft carrier bearing here for press-fitting because, amazingly, every other shop I called no longer had a hydraulic press. Definitely bringing my other cars here due to the professionalism and willingness to accommodate customers.
Professional team that diagnosed and solved the issue without any unnecessary steps or charges.
I damaged the running gear on an older sports car. AutoScandia was able to find the necessary parts and repair it.
Fantastic. Quick, affordable and back in the car in 24 hours.
Always happy with the service and feel I have found a honest place to take my car. Very satisfied!
Autoscandia's service is always outstanding - from the initial call to make the appointment to the service on the car. Everyone is always extremely professional and I always feel like a get great information about what needs to be done to my car. I highly recommend!
Excellent service, as always. Dan was extremely helpful and considerate of my time. I had quite a bit more work that needed to be done to my car than anticipated. Dan was able to get the work done all in one day while I waited in your very comfortable and accommodating waiting room.
Gene and Glen are the best. They always take care my cars. I never have problems in the 7 years I’ve been coming here. Great advisors and great techs
AScandia again took me quickly, solved a new problem, got me successfully safety inspected. See you in a year. They’re always thorough, professional, and accommodating.
Ease of reservation, Great reception, excellent waiting room and aminities, on time service.
I am so glad I found AutoScandia. I appreciate the great customer service and honest perspective.
This was my first time. Front desk person was very helpful. Main thing car after service felt great. I could feel the difference. Thank you, guys.
Great service, on time, professional, helpful information.
So glad to have found my "go-to" auto service shop. Extremely happy with them with my first two visits! Thanks guys for an overall great experience!
Short story: they take pride in their work and want happy customers. We will go there for our automotive needs.
Stellar. Brought my car in on short notice for a pre-purchase inspection. Despite a busy schedule the master techs fixed an oil leak in a few hours. Huge thanks to Dan T. and team!
I was a bit worried about having to go to the dealership for repairs due to the make of the car. All those worries were assuaged today and now I am driving with 100% confidence. Autoscandia will, without a doubt, be my go to shop moving forward.
A family member from Kentucky was visiting us when the day before she was to return home her car's Check Engine light came on. AutoScandia worked her into an already packed schedule and repaired her stability monitoring, allowing her to traverse with confidence the West Virginia mountains between major snow/ice storms. We have been relying on the great folks at AutoScandia for a couple of decades. Mark has created a customer-friendly business that has often been like a talented family, one you can be assured will treat you with honesty and friendliness. We continue to recommend them very very highly, without reservation.
Always fast, professional, and most importantly honest. These folks know their stuff and always provide excellent service. 10/10
There should be a button for 10 stars. This place is a rare gem among service centers. The staff are friendly, available, and exceptionally well trained and experienced. My service advisor Rashid patiently answered all my questions and explained what was necessary and what we could delay. Service manager Mark was kind and generous, treated me like family. And John, the tech that actually worked on my car, what a pro! So impressed.
We have brought our Volvo XC90 to AutoScandia for two major projects, and both went perfectly. You can trust these folks to do high quality work, finished on time, and for an excellent price. When they say it'll be ready by Friday, they really mean Friday! And they really know their stuff.
Wouldn't go anywhere else, after 25 years excellent service.
Went in for my first car servicing (first for the car and first since relocating to Reston). At first it seemed hard to communicate with them as I filled out the online form and didn't get a response (may have hit spam but either way). Called them up, Dan was apologetic and sincerely wanted my business. Dropped my car off this morning. Less than 2 hours later it was ready for pickup. Seems top-notch. Only bit of confusion was when I needed to take it in for service (i came in at 5,000 miles, was told it was 7,500). Oh well. I'll continue taking this car in at 5,000 mile intervals. Thanks to Dan, Glenn and the team, look forward to being a long-lasting customer.
Brake fluid was flushed. Good price and a very quick service.
AutoScandia service has always been excellent. I have gone to them for years. The staff are very professional and polite. Work completed when promised.
“Dedication, integrity, and providing exceptional customer service” — these guys really live up to their name. I’ve been coming to these folks for years now with my various Volvo models and they’ve always done a great job, been very forthcoming & honest, with top-tier recommendations, but this most recent bit of working with them definitely deserves a shoutout.
Just days before I had to make a move (driving 1400+ miles away), before the Labor Day weekend, something went wrong with my cooling fan and the control module.
Gene was fantastic when it came to coordinating finding last-minute parts, and understanding my concerns and urgency. Not only did he so courteously pony a part to the shop over the course of the long weekend, they had it done and repaired for me first thing in the morning when everyone came back in. I want to give Gene 6 stars!! Thank you everyone at AutoScandia!
A breath of fresh air compared to dealers. Extremely helpful, and are not out to charge you for everything. Would recommend to anyone with a euro car.
I've been bringing our ancient Volvo to AutoScandia ever since we moved to Reston. The service has always been friendly and professional and the quotes for the work much less than the dealer and other mechanics I've tried over the years. Now that our BMW is no longer under warranty, I will be bringing it to AutoScandia as well!
First rate as always.
Autoscandia is the authority on foreign car repair. They are not only extremely knowledgeable, but very courteous and helpful. Their customer service is top notch and they truly strive to make their customers happy, from front desk personnel to master mechanic.
I wouldn't say I know cars super well, but I have a decent enough understanding as long as it's explained to me. The guys here at AutoScandia were extremely professional and gave me a proper breakdown of the issues they found with my 2014 BMW 535i xDrive. As a consumer, I'm always worried that I might be overcharged for things I don't know but I didn't feel that here. I had been quoted some prices from BMW of Sterling and they were obscenely expensive but here I was quoted way more reasonable prices - they seemed to match what I had read online from my own research on the issues. I talked to a few people who were also there and they were all long time customers. It's hard not to trust ~300 reviews and a 4.9 star rating so I'm glad I took a chance and brought my car here! I'll be doing so in the future again. Very professional, thorough, and honest from what I gathered.
I was a little sceptic taking my Mercedes Benz to a private mechanic shop rather than to a dealer. My car was stalling and had some sound coming from under the hood. The check engine light was on. The hood light was on. It was a mess.
I took the car. The staff are incredibly helpful. I left my car for couple of days. Autoscandia called me and told me my car was ready. They told me what needed to be fixed and the cost. I checked with the dealer and also Carmax where I bought the car originally. Dealer priced it atleast 75% more than I paid Autoscandia. Carmax priced it 40% more.
I am happy I took the car to Autoscandia. This is the first time I took any of my cars to Private mechanic. I think you get Dealership quality at cheaper prices here. I hope Autoscandia continues to be competitive.
I waited (procrastinated) until the last day of the month to have my car inspected. Even it being a Saturday and the last day of the month, I was in and out in 30 min. The team was super professional and friendly - I will definitely be back! Bonus points for being close to a Dunkin 🙂
After having 0 luck with auto repair shops trying to up-charge me an insane amount, I was luckily referred to Autoscandia. They were quick to call me after dropping my car off, updated me immediately, and best of all they gave me a realistic price point. When I picked up my car, they took the time to explain to me the process they went through. They were so kind! Sometimes as a woman I get worried about getting scammed or overcharged because I'm not familiar with cars. They were so clear about everything. I will be taking my car here for future repairs. Thank you guys!
Five stars! I have been coming here for more than 10 years and have brought more than five different cars. Every visit was a good experience. I drive old cars and AutoScandi helps keep them on the road. My current car is a 2007 (14 years old) and AutoScandia saves me a ton of money by helping me keep it on the road. They have even taken the time to give me estimates for upgrades I haven't had done such as new struts. I don't NEED them, but it would be nice to restore the ride comfort level to its original glory. With the price of new cars put of control and the price of used cars going up, it's best to keep what you have in good working order and AutoScandia does that for me. You may schedule a quick oil change in advance and wait for the service to be completed. That saves you the trouble of dropping the car off for the day. My car has always been ready when promised and the cost has always been in line with estimates. No complaints here.
The best service and advice for over 20 years now. We always feel safe after AutoScandia has serviced our cars!
Excellent staff, mechanical work superb, customer relations / support ideal.