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Quick, friendly service. My go to for car repair whether inspection, battery change, or something more substantial.
AutoScandia is and has been providing extensive and timely service for our two Volvos. The quality of their work is excellent.
Just got front brake rotors and pads replacement. After it's fixed, I was driving back to home. It felt great. Good price and good quality. So happy that I didn't get the same service from my dealership. Also I liked the friendliness of the staff. Definitely will come back!
Outstanding service as always! Made appointment and brought car in for annual inspection and servicing. AutoScandia finished right on time, as promised, and they provided detailed information on all the work that was done. AutoScandia has never tried to upsell me on anything, and I have been using them for years. Great place, great people to work with.
I really can't say enough about these bunch. They are knowledgeable, professional, and completely service-oriented. It's a great team! I've dealt with Mark, who is the owner, with Danielle and Zack, the service writers, and with Brian, the techician who did the work on my car. All of these folks get top mark from me.
I've owned a BMW Z-3 for about about four years, now, and this outfit has done everything that I've needed done to the car. They treat it like their own car, and I just can't give higher praise than that.
We have been using AutoScandia for years and are always satisfied with their service. We have recommended them to many friends who now use AutoScandia also. It is hard to find a good place to have our cars serviced so it is great to have AutoScandia in the Reston/ Herndon area.
Once again, I came to AutoScandia for an honest evaluation. They delivered an assessment that saved me an unnecessary brake shoe replacement that the dealer was pushing hard. I have appreciated the AutoScandia team for over 30 years. Grateful for their skill and integrity. Thank you!
Words are inadequate to explain how completely satisfied I am with AutoScandia. Anyone who lives in this area should consider having their car repairs and maintenance from AutoScandia. Their workmanship is superb (I’ve used them for over two decades and never had an issue), the price is right, and they get the car back pronto.
I have used AutoScandia exclusively for over 20 years and have always been able to rely on its top-notch service, whether for a specific malfunction or an annual checkup. I have its skilled technicians to thank for keeping my 1991 station wagon running dependably…perhaps for the rest of my life!
Autoscandia is the best auto place around Herndon! Me and my friend went there few days ago and Glenn solved our problem super quickly and was super nice! Best customer service, best auto service, best price!
As a first time customer shopping for a good price, the guys here have been tremendously helpful and gave a great discount as a first time customer. They even took the time to explain what was wrong. I think I've found a new mechanic!
Always friendly….always accommodating…and trustworthy. This is a far better experience than going to the dealership. And, they know my Volvo inside and out and know how to take care of it properly.
If you are looking for great service by all around nice, knowledgeable, people at the top of their field, bring your vehicle to AutoScandia. From the moment I walked in the door I was made to feel like my issue was as important to them as it was to me
I had recently purchased a used Audi Q7 and tried for almost two weeks to get in touch with Chantilly Audi to set up an appointment to examine the car. A few days after purchasing the car a rattling noise developed inside the engine which through research online I determined to be a possible major Issue involving an improperly torqued bolt within the engine. I was willing to pay the outrageous labor at the dealer to have the engine pulled to preemptively head off any possible future problems but could not get in touch with anyone. After leaving several messages at both Chantilly and Tyson's Audi and not getting a call back I put the issue on the back burner for a bit.
BIG MISTAKE. With less that 300 miles (accumulated by me) on an out of warranty Audi. The dreaded "Oil pump/timing gear bolt issue " that I had researched developed. A single two dollar bolt improperly torqued during production vibrated lose causing catastrophic Engine Failure.
After calling Audi and demanding to speak to a service manager I was told that an engine for my vehicle would be 20,000-25,000 for parts and labor and that they would need to diagnose the problem first at a cost of 2500 to check for the bolt issue which they claimed is an unknown issue. I know VW/Audi is having major issues right now with "Dieselgate" but that is no excuse for a Luxury Brand to not return a phone call to a loyal customer. Had the service manager taken 5 minutes to return any of my messages, I would not be in the situation I am in now which brings me back to AutoScandia.
AutoScandia is the polar opposite of the service I have become used to dealing with repair facilities. The shop layout and people are fantastic. There was no wait, no arrogance and no run-around and communication was excellent. When I called at the break down scene they answered the phone gave me a towing recommendation and told me to come on in. Within 1 hour of my phone call I had an appointment and was on my way over with my Audi in Tow.
I walked in obviously angry at the whole situation and the gentleman behind the counter immediately asked me my name and what my issue was, listening intently to my entire experience and sympathetically letting me know that I was in good hands which I could see that I was. I was offered coffee and a soda and a form to fill out while their Audi Master Technician, Wolfgang, was paged to come out and speak to me. They handled everything exactly how you would want any repair shop to, down to the smallest detail even offering me a shuttle to wherever I needed to go.
Within a day (as they promised ) they had diagnosed the issue as being a complete engine failure and loss of compression (most likely caused by the bolt as the rattling noise indicated) although there was no way to confirm 100% without pulling the engine.
Wolfgang personally called me to deliver the news and my options and instead of rushing me to make a decision gave me the weekend to think about what I wanted to do and his number if I had any further questions.
Their estimate for a repair was half of what Audi's was and the level of service I received alone has earned my families future business.
From start to finish this is how all service businesses should be run. Great people, honest people, compassionate people , knowledgeable people, & great communication . The people that I could see, from the front desk to the Mechanics in the back, all looked happy to be there and like they genuinely enjoyed their jobs. These are the people I want working on my vehicles.
Wolfgang, the gentleman at the front desk, the mechanic that drove me home & AutoScandia earned and deserve 5 stars.
Comment from Mark B. of AutoScandia-Business Owner: A difficult situation to be sure. We are glad to have been of assistance and appreciate Andrew's support.
For many years AutoScandia, Inc. has done an amazing job on my cars. Everyone working there is helpful. I like how everything is explained. I feel like I am part of the process. My cars have had long, healthy lives, thanks to everyone at AutoScandia.
AWESOME customer service and honest mechanics that take pride in their craft and skill. I've been bringing my BMW here for years and have had nothing but positive experiences. I've referred many people here and they have had similar experiences. Kudos.
Comment from Mark B. of AutoScandia-Business Owner: The only thing better than a great review is a great BMW customer. Thank you very much for your support and for allowing us to be your go to BMW service.
Straight talk and an effortless willingness to schedule major repairs sequentially to accommodate one’s budget. Always courteous and professional. Great place!